Refund policy

HarumiToys Return & Replacement Policy

Cancellation Policy

Once an order is placed and payment is successfully completed, it cannot be cancelled under any circumstances. Orders are processed immediately after confirmation, and by placing an order, customers agree to this policy.

Price differences found on other websites, marketplaces, or sellers do not qualify as valid reasons for cancellation.

Can I Return or Exchange My Order?

At HarumiToys, we currently offer Replacement Only for the following cases:

  • Physically damaged products

  • Manufacturing defects

  • Incorrect product received

To request a replacement, please send us a WhatsApp message at 📲 [Your WhatsApp Number] with:

  • An unboxing video (mandatory)

  • Clear photos showing the issue

  • Your Order ID

The request must be submitted within 24 hours of delivery.

The unboxing video and photos must clearly show the damage, defect, or incorrect item received.

Requests submitted after 24 hours of delivery cannot be processed, as our shipping partners do not accept claims beyond this period.

All approved replacement requests must include the product in its original packaging, with all tags, labels, and accessories intact. If the returned product is found to be used, damaged by the customer, or missing its original packaging, the replacement request may be rejected, and the product will be shipped back to you.

🚫 Replacement Is Not Available For

  • Used or washed plushies

  • Products without original tags or labels

  • Products altered or damaged after delivery

  • Hygiene-related concerns (as plush toys are personal and gifting items)

  • Change of mind after purchase

  • Personal preference regarding the product's size, color, softness, or appearance

Every product on our website includes detailed descriptions and images. We encourage customers to review all product information carefully before placing an order.

What Happens After My Request Is Approved?

Once your replacement request is approved:

  • The product may undergo a quality inspection.

  • A replacement product will be shipped to your registered delivery address.

If the product is found to be ineligible for replacement after inspection, it will be returned to you.

HarumiToys does not offer returns, refunds, or direct exchanges.

I Received a Tampered or Open Package. What Should I Do?

If the outer package appears opened, torn, damaged, or tampered with, please do not accept the delivery.

If you choose to accept a tampered package, HarumiToys cannot be held responsible for missing items, damaged products, or incorrect shipments.

How Do I Register a Replacement Request?

Please contact us on WhatsApp at 📲 [Your WhatsApp Number] within 24 hours of delivery.

Kindly include:

  • Your Order ID

  • An unboxing video

  • Clear photos/videos showing the issue

Our support team will review your request and guide you through the replacement process.

Can I Exchange a Product?

We currently do not offer direct exchanges.

If you wish to purchase a different plush toy, you can simply place a new order through our website.

Thank You

At HarumiToys, we are committed to delivering high-quality plush toys in perfect condition. Every order is packed with care to ensure you receive the best experience possible.

Thank you for choosing HarumiToys and for supporting our small business. 💜